Legal
Privacy Policy
Last updated: 4 May 2026
This policy describes what data SNAP (“SNAP”, “we”, “us”) collects when you use our mobile app (iOS bundle com.phil1999.pansfresh and the equivalent Android package), how we use it, and the rights you have over it. We comply with the UK GDPR and the EU GDPR; if you are in the EEA or UK, we are the data controller for the personal data we process about you.
1. Data we collect
- Account data — email address and a hashed password, handled by Firebase Authentication.
- Profile & household data — names (or nicknames) you enter for household members, age, weight, height, activity level, dietary preferences and allergens. Used to compute personalised nutrition targets.
- Meal & shopping data — recipes you like, plans you build, custom meals you create, and shopping list items you tick off.
- Subscription state — whether you’re a free or Premium user, plus an anonymised RevenueCat user ID. We do not see your payment card; that’s handled directly by Apple and Google.
- Device data — basic technical info (device model, OS version, app version, crash logs) collected through Expo & Firebase.
- Camera & photos — only when you take a meal photo or scan a barcode. Images are stored on your device unless you choose to attach them to a custom meal that syncs.
- Barcode lookups — barcodes you scan are sent to the Open Food Facts API to fetch product info. We don’t attach your identity to these lookups.
2. What we don’t collect
We don’t collect precise location, contacts, browsing history, or advertising identifiers. SNAP shows no ads and shares no data with advertisers. We don’t sell your data. Ever.
3. How we use it
- To run the core service: storing your plans, syncing across your devices, generating shopping lists, calculating nutrition.
- To gate Premium features through RevenueCat.
- To diagnose crashes and improve performance through anonymised telemetry.
- To respond to you when you contact support.
4. Lawful bases (UK/EU GDPR)
Performance of a contract (running the app you signed up for), legitimate interests (fixing bugs, preventing abuse), and consent (camera access, photo library access — you can revoke these in OS settings at any time).
5. Where data lives
Data is stored on Google Firebase (Firestore + Firebase Auth) in EU-based regions where available. Open Food Facts is operated from the EU. RevenueCat processes subscription state in the US under Standard Contractual Clauses.
6. How long we keep it
Account and meal data are kept while your account is active. If you delete your account (Settings → Account → Delete account, or email support) we permanently remove your personal data within 30 days, except where we’re required to retain something for legal reasons (e.g. payment-related records held by Apple / Google).
7. Your rights
You can request a copy of your data, correct it, delete it, restrict processing, or object to processing. Email support@snapnutritionapp.com and we’ll respond within 30 days. You also have the right to lodge a complaint with the UK ICO (ico.org.uk) or your local EU supervisory authority.
8. Children
SNAP is not directed at children under 13. If you believe a child has created an account, contact us and we’ll delete it.
9. Changes
If we materially change this policy we’ll surface a notice in-app before it takes effect.
10. Third-party processors
- Google Firebase (Authentication, Firestore, Crashlytics) — privacy
- RevenueCat (subscription state) — privacy
- Open Food Facts (barcode database) — terms
- Expo / EAS (build & over-the-air updates) — privacy
- Apple App Store & Google Play (payments) — handled by the platform
Legal
Terms of Service
Last updated: 4 May 2026
By downloading, installing or using SNAP you agree to these terms. If you don’t agree, please don’t use the app.
1. The service
SNAP is a meal-planning, shopping-list and nutrition-tracking app. Nutrition figures are estimates derived from recipe data and Open Food Facts; they’re for general planning only and are not medical advice. If you have specific dietary or medical needs, consult a qualified professional.
2. Your account
You’re responsible for keeping your login secure and for the activity that happens under your account. You must be at least 13 to create an account (16 in some EU countries).
3. Acceptable use
Don’t reverse-engineer the app, abuse the API, attempt to access other users’ data, or upload content you don’t have rights to. We can suspend accounts that breach these rules.
4. Subscriptions & billing
Free use is unlimited. Premium features are gated behind a subscription, billed by Apple App Store or Google Play. See Subscription terms below for full details.
5. Content licence
The bundled recipes, copy and design are owned by SNAP or its licensors. You get a personal, non-exclusive, non-transferable licence to use them inside the app. Custom meals and notes you create remain yours.
6. Disclaimers
The app is provided “as is”. To the maximum extent allowed by law we disclaim all implied warranties. We don’t guarantee that the app will be uninterrupted, error-free, or that nutrition figures will be perfectly accurate.
7. Liability
Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud. Otherwise, our liability for any claim relating to the app is capped at the amount you’ve paid us in the 12 months before the claim.
8. Changes & termination
We may update the app and these terms; material changes will be flagged in-app. You can stop using the app at any time. We can suspend or end accounts that abuse the service.
9. Governing law
These terms are governed by the laws of England & Wales. Disputes are subject to the exclusive jurisdiction of the courts of England & Wales, except where consumer law in your country gives you the right to bring proceedings locally.
10. Contact
Questions? support@snapnutritionapp.com.
Legal
Subscription terms
Required disclosures for App Store and Google Play subscribers.
What you’re subscribing to
SNAP Premium unlocks: household profiles for up to 8 members, the pack-size aware shopping list, the day-optimiser, deficiency tracking, custom meals, barcode scanning, cloud sync, and priority support.
Price
- Monthly: £7.99 per month.
- Annual: £69.99 per year (a saving of about £26 vs paying monthly).
Prices may differ in your local currency; the price shown in the App Store / Google Play at the time of purchase is the price you pay. Local taxes may apply.
Free trial
New subscribers may be offered a 7-day free trial. The trial converts automatically to a paid subscription at the price above unless you cancel at least 24 hours before it ends. If you have used a SNAP free trial before, you may not be eligible for another.
Renewal & auto-renewal
Subscriptions auto-renew at the end of each billing period (monthly or annual) at the same price, until cancelled. Your account will be charged for renewal within 24 hours prior to the end of the current period.
How to cancel
- iOS: Settings → [your name] → Subscriptions → SNAP → Cancel Subscription.
- Android: Google Play → Profile icon → Payments & subscriptions → Subscriptions → SNAP → Cancel.
You keep Premium for the rest of the current billing period. Cancelling stops future charges; we don’t pro-rate refunds for partially used periods.
Refunds
Apple and Google process all refunds for subscriptions purchased on their platforms. Request a refund through reportaproblem.apple.com (iOS) or your Google Play order history (Android). Statutory consumer rights in your country still apply.
Linked policies
By subscribing you agree to our Terms of Service and Privacy Policy.
Help
Support & contact
Need a hand? We aim to reply within two working days.
Email: support@snapnutritionapp.com
Developer: Phil Chitty
App version: 1.0.0 (iOS & Android)
Bundle / package ID: com.phil1999.pansfresh
Common things to include
- The device and OS version you’re on (e.g. iPhone 14 / iOS 17.4).
- What you were trying to do, and what happened instead.
- A screenshot or screen recording, if you can.
Request your data or delete your account
You can delete your account directly inside the app: Settings → Account → Delete account. To request a copy of your data, email the address above with the subject line “Data request”.
Report a security issue
Email the address above with “Security” in the subject. Please don’t publicly disclose vulnerabilities until we’ve had a chance to fix them.